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What’s Better than Being the Best: the New or the Necessary?

Capsized by the velocity of change in a world of words and pictures, the meaning of the term “experimentation” has sunk at last, lost like a treasure chest of useless jewels. Experience, on the other hand, has gained value. “Experiences are replacing goods and services because they stimulate our creative faculties and enhance our creative capacities. This active, experiential lifestyle is spreading and becoming more prevalent in society as the structures and institutes of the Creative Economy spreads.”*

As an American ex-patriot living in Sweden, I have not only absorbed the “experiential lifestyle,” but for better or worse, have accepted a loss of hubris. Achievement, fame, fashion, and being “the best” is historically unappreciated here in Sweden. Early education encourages socialization and play; kids are not taught to read until age 7. The city closes from early July until mid-August, as families drive out to the country, unplug their computers and television, and simply enjoy the cult of nature. Ironically, Sweden has an international reputation at being “the best” at three very important economic advantages: talent, tolerance, and technology.* In fact, Sweden rates number one on the “Global Creativity Index.”* The Swedish “creativity” phenomenon might offer good advice to those Americans (or anyone) who want to be “the best” in the field of communication design. Speed, motion, typography, interactivity and visual forms are often produced in the name of experimentation, but the experiments have run cold. Truth is, I don’t care about the latest font design, music video, or website. I care about finding the next necessity.

Inspired by Marshall McLuhan’s famous statement, “ours is a brand new world of all-at-once-ness,” I recently focused on Experience Design projects with students at ZKM/HfG in Karlsruhe, Germany, after developing related Experience Design concepts in theory only over the last four years. We designed a garden with psychiatric patients, produced “real-time” and on-line events, and most recently, we created what I call “research meets retail” entitled Intelligence Labs. The students created a physical space, a virtual library, and a direct engagement with the visitor. The interconnectedness of digital research and THINGS resulted in pure invention—the risk of failure was high, but undeniably exhilarating. Four examples are quirky but emblematic of our experience: the “Book of Personal Values” asks the visitor to bring unloved objects to a shop. Through a complex connection with an “expert” and an on-line blog depository, the object becomes loved. “Restaurant Nadja” suggests a historical experience reminiscent of surrealist theater, including automatic drawing, film, a waitress, and foods that are not edible. “Animals Talk” educates zoo visitors on the language of animals—mice live in computers while dogs communicate through web cams. The “Perfume Factory” exhibits beautifully packaged vials of historical scents for educational purposes while a carnival-like performer offers cheerful information and refers to a mail-service website. All projects are all housed within one real-time “mall”—a kind of guerrilla store of unusual experiences, objects, and most importantly, a cluster of libraries.

Our work was not the “best” graphic design or even the “best” experience. However, design that travels 360 degrees around an idea releases the traditionally singular coursework of typography, posters, and other forms of tired experimentation—making the work both new and necessary. Learning through imitation—to be almost as good as the best—is meager satisfaction. To be better than “the best” is to develop Experience Design out of NECESSITY, which means reaching out to personal or global territories unaware and unimpressed by conventional cutting-edge graphic communication, far from the glamorous life. In my own experience with NECESSITY, the act of selling everything I owned, including all of my electronic equipment (useless outside the United States) meant writing my own personal cliff-hanger. The move to Stockholm refocused my career, but more importantly, refocused my perceptions of everyday life. Cultural shifts are like learning a new religion. In this case, the new religion altered my concept of ambition and in so doing, I discovered something better

*Richard Florida, The Rise of the Creative Class, page 168
**Richard Florida, The Flight of the Creative Class, page 156

Laurie Haycock Makela

 

20 comments

I am not adverse to experiential design—if this what you are advocating—but can you build this into your day-to-day practice? As a young(ish) designer I am chasing the dream alluded to in Johnny hardstaff ‘s comment, trying to bring together my personal belief system and my commercial survival—how can I sell not being the best? I think this is an important way to start thinking (like so much on this site) but I worry that it can easily become a cool way of thinking/talking which is totally ignored in the 9 to 5 reality of the work place!

/Jodie Pearce 27/07/2005

 

‘The interconnectedness of digital research and THINGS resulted in pure invention’ I think it is here, the ‘interconnectedness’, where the excitement of the current times are captured—because it is a matrix which is both without boundaries or, more importantly to many, develops in a non-linear fashion. It has the possibility of being a new way of thinking—I think this is already seen in many areas of design (thinking). Its downside? It can lead to closed communities – a safe zone inhibited by the like minded.

But, it can provide new ways to collaborate, construct and output ideas – reading through here today I have come across sound, politics (or not!), architecture, theory, new-media—I am aware this is not new—buy any magazine, picture book and you come across the same relationships—but, in places like this website– you are aware of the interconnectedness, live invention and a sense of movement – research into things!

/joseph jjd 28/07/2005

 

As someone first educated as an architect before entering graphic design, I like the thingness of THINGS. Here comes being again, but can this be a “first” for graphic design? There is something both humbling and awe-inspiringly sublime about the material artifact. Sometimes, touch is the best part of living.

All of this, ultimately, and as one writing from this side of the Atlantic, points to how much forward-thinking the statements made, in fact, are. I am not permitted to claim that “I don’t care where the project takes me.” Nor can I make claims about the determination of whether the final work is graphic design. Graphic design at its magical moment, is a recognition that information is present, needs to be discerned, evaluated and given form. We work with information–the verbal and the visual–to give shape to form. Whether this form needs to be printed 2D, or whether it needs to be a group of sweet smelling lavender is a question that is irrelevent. The best graphic design can be a bouquet of flowers.

/David Cabianca 29/07/2005

 

It is interesting that education has been alluded to in this post – a few years ago Cabinet Magazine had an issue on childhhood which had an essay on Friedrich Fröbel, who in the 1830s created the concept of the kindergarten. The concept was based around an interconnectedness with nature, creativity and a greater being—although the greater being part leaves me cold—reading these comments reminds me of his belief in ‘growth and interconnectedness’ which underpinned his thinking. Fröbel designed tools to be used in teaching, which he called ‘gifts’ and were based, in the main, on the mathematical symmetry of nature and included: spheres, cylinders, rings, cubes, etc. He believed in learning through play and experimentation and these basic forms would lead to a deeper understanding of the ‘grown-up world’ Lessons would be constructed around a single gift, through which the world would be made ‘anew’ with each experience. Now, I am not advocating basing graphic design on a 19th century mix of spirituality and pedagogy but, I think there is a link between the original post, Fröbel, and ideas like the Bauhaus – all of whom, forefront an interconnectedness and experiment – with and between form and discipline. The comment by David Cabianca above, makes clear the problems, negative effects, of not allowing experimentation – how do you write up the ‘magical moment’ in a college assessment or later, explain to a client how a bouquet of flowers influenced the design of their building, car, chair, logo etc…

/jonathan uttley 29/07/2005

 

‘Sometimes, touch is the best part of living.’ you could surf a hundred sites and not find such a profound statement (and true)

/Anonymous 29/07/2005

 

I love the comment ‘Sometimes, touch is the best part of living’ too, but in Merleau-Ponty’s The Phenomenology of Perception what is interesting is that he tells us that although we have all of the seperate senses, our experience is never reducible to one sense, so even as we touch, and maybe we focus on that, at the same time we are seeing (even if our eyes are closed), hearing (think of Angus Carlisle’s post on the layers of sounds that we hear, and now, for me, since reading that, there’s never silence anymore), tasting (so often the lips) smelling…I think that that idea is even more beautiful, because it makes us aware of the ‘livingness’ of living.

Although we are all having experiences all the time, for me, the crux of experience is that moment when you suddenly become aware that you are having an experience. It is THIS moment I imagine that the touch so beautifully described has evoked.

/Katy 01/08/2005

 

I am tucked away in a Swedish holiday ’stuga’ for a month and the internet - as I prove now, yes? - is even here…

I get run over by motor-bikes (of the motorcross type) every time I step outside of my gate to collect the paper.

I don’t even need to do this, as I have satellite tv.

My mobile phone never loses connection despite the remote location.

Yet, I tell everyone I am ‘getting away from it all’. Then, I spend a month proving this to myself by using an outside toilet - a hole in a bench in a little hut at the end of the garden (ute-das). As there is only one hole, I can not - and really, do not want to - re-create the quality of social experience that my forefathers and mothers had on their benches, with holes to the tune of three, or even five.

So, I sit there, in the dark, wondering who has emailed and whether I can get an airport connection in here.

/Sofia Gustavson 01/08/2005

 

Joseph - Non-linearity… Its downside? It can lead to closed communities – a safe zone inhibited by the like minded.

I’m interested to know in what way you see this happening?

/Katy 02/08/2005

 

What is remarkable about the workshops described by Laurie above is that they place an emphasis on fulfilling necessity while suspending disbelief. This suspension is what enables–empowers–students to conceive of new needs in a design profession.

There are outcomes that can be included in a portfolio.
These are skills that a potential employee can exhibit when looking for a job.
There is a physical reality to the project outcome.
Design is still central to the project.

But these so-called “banalities” when taken together are remarkable when one considers the final outcome. These outcomes are surreal and because they bear the stamp of professionality but do so while circumventing its assumptions about propriety–what is proper to design.

In effect, the projects circumvent conventional thinking about our necessities in life and grant us the ability to appreciate possibilities. These possibilities are just as valid, “I can put this in my portfolio,” “I can show this to an employer,” “I can experience a physical object,” “I did learn about the process of design”… but they are possibilities about what could also enrich our lives. If I were a student and wanted to give something back to society, I don’t think a new identity system for Ikea is going to do it. But a new way to share thinking about sharing lunch with my children is going to make my life better. Oh, damn. Laurie and her students already thought of that idea….

/David Cabianca 02/08/2005

 

Can we have the website link to look at some of these projects? It is hard to grasp how the last one might work…but it would be good to try…

/Anonymous 05/08/2005

 

Thinking through our own experience.
It was a necessary approach to understand what “Experience Design” means to us.
Somehow I think that we created a strange new form at HfG during the annual exhibition 2005.
Because that the paysage of “Intelligence Labs” looked like complicate puzzle of each interest and experience in vivid connection, keeping evoke different imagination of visitors. It has shifted our private experience based on personal research to cooperate in real-time project.

But it was not experimental, neither “the best” in visual communication at all.
Actually we found another dimension of opposing effects resulting from interconnectedness to realize each project in a newly compact/extended area. We are aware that content of each project and environment would be one of the most integral and intelligent methods to express our experience as graphic design student.

/Jayoung Bang, hostess at Restaurant Nadja, HfG Karlsruhe 15/08/2005

 

I wonder how useful the term ‘experience design’ is, and in how far it actually represents what designers attempt to achieve.. a designed experience? sounds like artifical strawberry flavour.
i think the design profession has been very unsucessful in ‘naming’ their activities.

i don’t agree with joseph when he says that non-linearity leads to closed communities. how could it?
it’s the very notion of non-linearity of being open

/Adriana 21/08/2005

 

Adriana - I might agree at first. Although ‘designing experience’ (essentially branding) is different from feeding experience into design. Many of these projects above sound like they don’t fit the term ‘design’ more than the word ‘experience’. But as usual, the prob. is what ‘name’ d’you suggest? Or, as usual, is the naming what inevitably leads to the the ‘closing down’ part, unless it is so broad, that it then means that content can never acheive forcus or depth (linked maybe to you comment in the blog on Speech and Print).

/Robert Carter 22/08/2005

 

“i don’t agree with joseph when he says that non-linearity leads to closed communities. how could it?”

Adrianna, you miss my point – I was making the point that the non-linear possibilities of the medium CAN BE closed off or severely curtailed– I think the Design Observer site is a good example of this – here, I feel the qualities of the new media have been closed off – it has become a letters page of the like minded – discussion oscillating around ‘design is art’ ‘foreign holidays’ and who copied who – here the opportunity of the medium has withered into banal comments and rhetoric – the roots of the medium have been cut off by its focus on its “audience” – professional designers – what ever that means. I guess the same can happen here but at the moment I visit this site and enjoy the spirals of meaning/interpretation/ideas…BUT, I guess DO had the same beginning.

/joseph jjd 22/08/2005

 

The above exchange links to an exchange between myself and adriana on the adjoining blog by Michael Clarke on “speech”..
In my head I was thinking about how to stop a site like Limited Language becoming both banal or surface-skimming in content and/or “closed off” in a soical sense. I was wondering, if this change (or lack, as adriana has it) in content on the internet is its very nature, then what are the new (social?) experiences pertaining to research and practice that the internet CAN facilitate?
Lots of Laurie Haycock Makelas projects in the original post seem both web-based and social (relational). How can the web-based and the social/relational nature of it in its most democratic/open-ended sense change the way we conduct research?
I wonder whether the web can become EVEN more than “the spirals of meaning/interpretation/ideas” that Joseph credits this site with…

Here were the comments:
rachel, the internet lacks content.
/adriana — 8/21/2005

Adriana - I hear this all the time, but isn’t this just to repeat recent theory…you need to convince me rather than give withering comments like this…perhaps you can give an example? And, as I said at first, the internet will no doubt furnish us with something to compensate us for what it lacks. If it does indeed lack content, does it merely give us pseudo- or simulated- content, or could we credit it with being more radical than that and giving us something different? For, what is ‘content’ anyway? Content really is not seperable from form as the age-old conceit would have us think.
/Rachel Woods — 8/21/2005

/Rachel Woods 22/08/2005

 

rachel
i’m not sure about this, but i’m interested in the Wikipedia: an encyclopedia that is open to everybody and is thus a collection of content that is exposed to constant editing and correction. it poses questions
on the idea of true content (knowledge) and interactivity/authorship. it represents very well the possibilities and dilemmas of the web.
what do you think about wikipedias?

/adriana 24/08/2005

 

joseph
well that i guess is fear. closing off is likely to happen when people aren’t really interested in content/ideas, or are afraid of what they might do. this is why ANY community establishes boundaries.
according to physicist david bohm this is the very nature of our ‘failure’. everything is connected in undivided flow (nervous system, particles…..) , the biggest network is Earth itself; yet the thought of undivided wholeness is not in our tradition and we have to relearn our thought habits instead of creating
more and more boundaries and differences

/adriana 24/08/2005

 

I like the idea that the wikipedia re-writes the production and dissemination of ‘knowledge’ -where the focus is on the dialectical of building research - here I deliberately shy away from the word knowledge becuause it has too much emphasis on the idea that it’s something fixed that you can ‘know’. The wikipedia is very aware of the fact that this process is always a dialogue between people.

http://en.wikipedia.org/wiki/Wikipedia:WikiProject_Community

Aside from this, actually, looking at this page, it’s also interesting because although the wikipedia is open-source, open-ended and so there is no sense that there is going to be any ‘ultimate’ piece of knowledge, any expert opinion which is ‘best’…(I’m thinking back to Lauries’ title about being the best of the best being an American goal)…it reads like this…”The Wikipedia Community’s goal is to build the best encyclopedia in the World. Reaching this goal requires an extremely high level of organization and commitment. As winner of the 2004 Webby Award for Best Community, Wikipedia defined the term community-built and earned its place as a world leader among online communities. Attaining this goal demonstrates what a vibrant community can accomplish.”

/Rachel 25/08/2005

 

That is really awesome and inspirational. I study a design and myth, and have found that the whole architecture of the mythic journey as popularly portrayed by Joseph Campbell is along these same lines: where you move along the Hero’s Journey until one passes through the Underworld — moving to Sweden — and by doing so we adopt a new perspective and/or context by which to see the world. This new knowledge, a self-acquired gift garnered by confronting one’s fears of the unknown, your self-written “cliffhanger=,” can produce a true appreciation of just living that so many neglect these days. Especially in North America.

As a designer, I’ve been recently interested in experience design and alternate reality games, so I have been trying to incorporate elements into my work that will inspire people to embrace living. I look forward to pursuing it further in time!

/Fell 29/08/2005

 

I think I meant to post this link above, which I believe designers (expeically so-called experience designers) should be able to learn from and integrate into their approach to embracing design challenges and userability perspectives:
http://www.applewarrior.com/lps/writing/hero/myth_quest_model.gif

/Fell 29/08/2005

 

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